Refunds & Cancellations
- Cancel any time before the drop's deadline for a full refund.
- If the drop misses its minimum, everyone is refunded in full, automatically.
- Misprints, defects and wrong items get a free reprint or a full refund, your choice.
- Pieces are made to order, so we can't refund a size you chose. Check the size chart first.
| Situation | What you get | How |
|---|---|---|
| You cancel before the deadline | Full refund | Message us with your order ID |
| The drop doesn't reach its minimum | Full refund | Automatic, no request needed |
| We or the organiser cancel the drop | Full refund | Automatic |
| Misprint, defect, damage or wrong item | Free reprint or full refund | Report within 7 days of delivery with photos |
| Not delivered within 21 days of the deadline | Full refund if you want it | Message us with your order ID |
| You picked the wrong size | No refund | We'll try to swap with a spare piece if one exists |
| You cancel after the deadline | No refund | Printing has started |
Cancelling
You can cancel at no charge until the drop's deadline. After the deadline, your piece is printed to order, so it can't be cancelled. We never charge a cancellation fee.
When refunds arrive
Refunds go back to the payment method you used, with nothing deducted. We start the refund within 2 working days. Your bank usually credits it within 5 to 7 working days after that.
Reporting a problem
Send your order ID and a clear photo of the issue to support@merchdrop.in within 7 days of delivery. You don't have to return a misprinted piece unless we ask.
Late delivery
If your order hasn't reached your organiser within 21 days of the deadline, you can ask for a full refund. This doesn't apply when the delay is caused by events outside our control, such as natural disasters or curfews; we'll keep you updated if that happens.