Terms of Use

1. Who we are

MerchDrop is a sole proprietorship owned by Ayushman Mohapatra, based at BHR, SUIIT, Jyoti Vihar, Burla, Sambalpur, Odisha 768019. "MerchDrop", "we" and "us" mean this business. These terms apply when you use merchdrop.in or order through it.

2. How a drop works

An organiser (a club lead, class representative or fest team member) creates a drop with a product, a design, a price, a minimum number of pieces and an order deadline. Members order and pay through the drop's link. When the deadline passes and the minimum has been reached, we send the order for printing. Your contract of sale is with MerchDrop, not with the organiser or the printer.

3. Who can order

You must be at least 18 years old, or place the order with the consent of a parent or guardian. Give your real name and a working phone number so we can confirm and deliver your order.

4. Prices and payment

• All prices are in Indian rupees and include all taxes. Delivery to your campus is included.
• Payments are processed by Razorpay. We never see or store your card details or UPI PIN.
• Your order is confirmed when your payment succeeds and you receive an order ID.
• We may decline or cancel an order, for example if a design breaks these terms. If we do, you get a full refund.

5. When a drop misses its minimum

The organiser can extend the deadline. If the minimum is still not reached at the final deadline, the drop is cancelled and every member is refunded in full, as set out in our Refunds & Cancellations policy.

6. Designs and what we print

• The organiser confirms they own the design, or have written permission to use it. This includes college names and logos.
• We do not print logos, characters or artwork owned by brands, films, series, sports teams or other people without their permission.
• We do not print content that is hateful, obscene, threatening or illegal.
• We may refuse or remove any design that we believe breaks these rules, and refund any orders already paid.
• The organiser lets us use the design to print the order and to show it on the drop page. We will only use it in our own marketing with the organiser's permission.

7. Organiser rewards

Organisers earn a reward shown when they create a drop: a cash amount per piece, or free pieces. Rewards are counted only on pieces that were delivered and not refunded, and are paid after delivery. We may withhold a reward if orders were faked or the drop broke these terms.

8. The product

Every piece is made to order. Colours on screen can differ slightly from fabric, and measurements can vary by about 2 cm (1 inch) from the size chart. Please check the size chart before you pay.

9. Delivery, cancellations and refunds

See our Shipping & Delivery and Refunds & Cancellations policies. They form part of these terms.

10. Using the site fairly

Don't place fake orders, misuse another person's details, try to break or overload the site, or copy its content to run a competing service.

11. Our name and site

The MerchDrop name, logo and website design belong to us. You may share drop links freely.

12. Liability

For any order, our total liability is limited to the amount you paid for it, to the extent the law allows. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

13. Changes to these terms

We may update these terms. The date at the top shows the latest version. Orders already placed follow the terms in force when you paid.

14. Law and disputes

These terms are governed by the laws of India. Please contact us first; most issues are solved quickly. Courts at Sambalpur, Odisha have jurisdiction, and you can also approach a consumer commission or the National Consumer Helpline.

15. Contact

Email support@merchdrop.in or see Contact & Grievances.